3 Ways Outsourced IT Helps Companies Better Manage Their Technology

When was the last time you had to reach out to IT support, only to have to wait for the tech to drive to your office and resolve the problem far too late? This is a common occurrence amongst business owners, and if your technology is mission-critical, you can’t afford to deal with more downtime than necessary. How can your business more effectively take advantage of technology support? A remote monitoring and maintenance solution may be just what you need.

Remote monitoring and maintenance allows your business to get the help you need, when you need it. An outsourced provider can keep an eye on your business’s systems for any discrepancies and address them without an on-site visit. There are plenty of benefits that your organization can reap from a remote monitoring and maintenance service.

Resource Allocation
When you have components and applications across your network infrastructure being accessed by your entire workforce, it can be tricky to make sure that everything is working to your specifications. When you have remote monitoring and maintenance, resources can be adjusted as needed to ensure maximum functionality.

Threat Management
Unless you have eyes on your network at all times, chances are that a threat could slip into your infrastructure and remain undetected for some time. Thanks to remote monitoring and maintenance technology, it’s possible to discover threats before they manifest into problems and root them out. Furthermore, you can detect telltale signs of hardware failure and take preventative measures before something goes wrong.

Patching and Security Updates
One of the most valuable services offered through remote monitoring and maintenance is the ability to patch and apply security updates as they’re released. This can be challenging for a small company that may not have the time or resources available to deploy patches, so it makes the most sense for an outsourced provider to administer them. This way, you can be sure that you never miss an update again.

You might be surprised to hear that most problems that your technology experiences can be resolved remotely, without the need for a costly on-site visit. Therefore, it makes the most sense for your organization to invest in remote monitoring and maintenance, as it’s a mutually beneficial service for both your organization and your provider. You don’t have to pay for the time that the tech spends on the road to reach your office, and they don’t have to saddle up for an on-site visit. Granted, some problems simply can’t be resolved remotely and require an on-site visit, but the fact remains that the more problems that you can fix remotely, the better. Trust us--your budget will thank you.

SMART Services can help your business get started with remote monitoring and maintenance. To learn more, reach out to us at 586 258-0650 .