SMART Blog

Smart Services has been providing independent agents with proactive, fast, and expert technology services since 1991.

Jerry Fetty is the CEO and founder of SMART I.T. Services, Inc. Jerry has been called the "Geek King". He has been helping companies make smart decisions about their networks and automation systems for over 30 years.

Tip of the Week: How to Use Google Chrome to Improve Productivity

Tip of the Week: How to Use Google Chrome to Improve Productivity

Google Chrome is a very popular browser nowadays. In June of this year, for example, about 65 percent of the overall browser market share was attributed to Chrome. Seeing as so many people utilize Chrome, we thought it would be helpful to share a few tips that can help make Chrome even more productive for the user.

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SMBs Can Create Profits with VoIP

SMBs Can Create Profits with VoIP

Voice over Internet Protocol, or VoIP for short, is the new wave in terms of telecommunication, and while some small businesses have hopped on board and adopted this new technology, others are still reluctant to do so. Well, we are here to tell you that the cost savings are, in fact, real. You have no reason not to replace your existing communication infrastructure with a hosted VoIP solution.

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New Study Shows the True Potential for a Shorter Work Week

New Study Shows the True Potential for a Shorter Work Week

Have you ever wondered what would happen if we reduced the number of hours in the work week or shaved off an hour here or there during the workday? The discussion of a reduced or shorter work week is a common topic in productivity circles, but a new study performed by Iceland has created even more buzz with its astounding results.

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Choosing the Right Hard Drives: HDD vs SSD

Choosing the Right Hard Drives: HDD vs SSD

When you’re on the hunt for some new technology, you have to sort through the options available to you to find what’s best for your use case. One of these decisions is what type of hard drives are installed in new workstations, laptops, and servers. Today, we will go through the two main types of hard drives and what they are good for. 

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Training is Crucial to Establishing a Security Strategy

Training is Crucial to Establishing a Security Strategy

Cybersecurity is one of those components to an IT strategy that is absolutely critical; you cannot ignore it in today’s age of ransomware and other high-profile hacks. In order to make sure that you are prepared to handle anything that comes your way, you must periodically test your security practices and assess how well your team can prepare for attacks. The question remains as to how often you should do this.

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Tip of the Week: How to Catch Potential Hacks

Tip of the Week: How to Catch Potential Hacks

“Hackers are a serious threat to modern businesses” isn’t exactly a novel statement, is it? However, if a hacker was to be lurking on your network, would you know the signs to help you catch them? Just in case, we wanted to share a few strategies that can help highlight these warnings so you can more effectively catch any threats present on your network—particularly when your workforce is accessing it remotely.

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Vulnerability Leads to the Deletion of All Data on My Book NAS Devices

Vulnerability Leads to the Deletion of All Data on My Book NAS Devices

Nothing is more frustrating than going to log into your device and finding out that you either cannot access it or that files you thought were there have been wiped. Unfortunately, this is the situation that many users of a specific device have recently gone through. Thanks to an unpatched vulnerability, users of Western Digital’s My Book network-attached storage device are suffering from lost files and lost account access stemming from remote access.

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How Managed IT Services Can Benefit Your Business’ Bottom Line

How Managed IT Services Can Benefit Your Business’ Bottom Line

For many businesses, despite the incredible benefits that technology can provide, it is often a source of great stress. This is especially true for the small business owner, who often has much more restrictive parameters to work with, such as a limited budget, workforce, and even the workspace or office. How can organizations like yours stay competitive against companies that have so many more resources available to them? One answer, in terms of technology management, is managed services.

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4 Outdated Office Conventions (and the Technology That Replaces Them)

4 Outdated Office Conventions (and the Technology That Replaces Them)

The office environment has changed a lot over the years with technology being the impetus for such change. In your years doing business, how much has changed? How much of that change was driven by technology? Many of the traditional conventions of conducting business have been changed for the better as a result of these technological developments; here are just a few of them.

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Is Discord a Viable Choice for Your Business?

Is Discord a Viable Choice for Your Business?

While it isn’t officially a business solution, per se, the collaboration platform known as Discord has seen some popularity as a means of facilitating a business’ internal communications. Let’s go over some handy tips to improve your use of the platform, in case you are part of an organization that does so. Who knows… this might inspire you to give it a chance for yourself.

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Zero-Day Vulnerability Causes Major Problems for IT Providers

Zero-Day Vulnerability Causes Major Problems for IT Providers

A new ransomware attack has surfaced, this time mostly targeting IT companies and their clients. The attack is specifically targeting the Kaseya platform. Kaseya is management software that many IT companies use to remotely manage and support technology. The attack in question attacked Kaseya’s supply chain through a vulnerability in its VSA software; this attack is notable because of how it targeted the supply chain, not only striking at the vendor’s clients—notably IT companies—but also their customers. Basically, this attack had a trickle-down effect that is causing widespread chaos for a massive number of businesses.

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Taking a Look at Some Cloud Complications

Taking a Look at Some Cloud Complications

When it comes to implementing new technology solutions, it’s easy to get distracted by all of the great possibilities and miss all of the challenges that it represents. The cloud in particular represents countless chances to improve operations and enhance efficiency, but the side of this is that there are many issues that could arise during the cloud migration process. Let’s consider some of these challenges and how we can help you get around them.

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If Your Google Drive Links Stop Working, It Might Be Due to an Update

If Your Google Drive Links Stop Working, It Might Be Due to an Update

While we cannot express how important it is to update your software and hardware in a timely manner, it is important to keep in mind that some of these updates aren’t going to be perfect. An upcoming update to Google Workspace serves as the perfect example, as the company has recently released an alert to inform users about an issue affecting Google Drive.

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4 Basic Technology Maintenance Practices for Small Businesses

4 Basic Technology Maintenance Practices for Small Businesses

If you are one of the many small businesses out there that does not have reliable technical support for the myriad of devices on your network, it might be difficult to imagine a world where your technology gets the maintenance it needs to thrive. Thankfully, you’re not alone. Here are some basic technology maintenance tips that anyone can implement, plus one at the end that we think small businesses, in particular, will benefit from!

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Software as a Service Solves the Software Licensing Issue for SMBs

Software as a Service Solves the Software Licensing Issue for SMBs

All businesses require software of some sort, but utilizing software comes with its own fair share of frustrations. How do you manage all of the licenses? How do you even afford the often high capital expense that comes with equipping all of your users with the programs they need? Thankfully, the cloud comes to the rescue once again with what’s called Software as a Service.

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Agent Tesla Malware Is After Your Data (And Your Cryptocurrency)

Agent Tesla Malware Is After Your Data (And Your Cryptocurrency)

It doesn’t matter if you are a small locally-owned business or a larger-scale enterprise. Network security is equally important, as all businesses by default collect valuable information for hackers. It makes sense to protect your valuable assets, and your data is one of them. A recent threat called Agent Tesla is just another example of phishing malware designed to steal data from businesses just like yours.

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Three Useful Tips for Microsoft Word

Three Useful Tips for Microsoft Word

Microsoft Word is one of the most utilized platforms in business today because it delivers the results that organizations need. Unfortunately for some of these businesses, their employees may not be as proficient with Word as they need to be. Today, we thought we would provide a few quick tips about using Microsoft Word that you can share. Let’s take a look:

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Examining the Potential Impacts of Big Tech Antitrust Legislation

Examining the Potential Impacts of Big Tech Antitrust Legislation

There are now five bipartisan bills being considered in the United States House of Representatives, strictly intended to help put some checks on the power that today’s modern technology giants have. Let’s consider what these bills are, and why the current business environment has inspired them.

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Fast Food Data Breach is Another in Line of Major Cyberattacks

Fast Food Data Breach is Another in Line of Major Cyberattacks

It seems that the last few months have been filled with major cyberattacks, particularly those taking advantage of major businesses that might not initially be considered targets for these kinds of acts. For instance, McDonald’s Restaurants was recently breached. Let’s examine the situation, and how it plays into the recent trends we’ve witnessed. 

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Tip of the Week: How to Keep Your Emails from Being Flagged as Spam

Tip of the Week: How to Keep Your Emails from Being Flagged as Spam

While spam filtering can be great for your business’ own defenses, the spam filtering that your contacts have in place could very well keep your messages from reaching them. This simply will not do. Let’s go over a few ways that you can help prevent your emails from being caught up in these filters before your contacts or prospects can read them.

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